eSIM support depends on the exact model, regional version and carrier lock. A model name alone is not enough.
BEFORE YOU BUY
Check the exact phone. Then its carrier lock.
Hardware support, regional availability and permission to use another carrier are separate requirements. This guide does not scan or certify your phone. If you plan to use the app, also check its current App Store or Google Play system requirements.
iPhone & cellular iPad
iPhone & cellular iPad: where to look
Settings
→General
→About
Find the exact model and regional version. Check its eSIM support with Apple; a shared model name does not establish compatibility.
On iPhone, Carrier Lock should show “No SIM restrictions”. If it is locked or unclear, ask your current carrier before purchasing. Mutakami cannot unlock it.
Look for Add eSIM in Cellular / Mobile Data. On a cellular iPad, look in Mobile Data. Confirm the exact model with Apple if this option is missing.
Google Pixel
Google Pixel: where to look
Settings
→Network & internet
→SIMs
→Add SIM
Find the model in About phone and check Google’s specifications for that exact version. Carrier and regional restrictions can differ.
Look for Set up an eSIM under Add SIM. Menu wording depends on the Android version; do not install anything just to check the menu.
Confirm with the selling carrier that the device can use another provider. Seeing an eSIM menu does not establish carrier-unlocked status.
Samsung Galaxy
Samsung Galaxy: where to look
Settings
→Connections
→SIM manager
→Add eSIM
Find the model number in About phone. Ask Samsung or your carrier about that exact model, country of purchase and software version.
Look for Add eSIM in SIM manager. Some versions use SIM card manager or Add mobile plan. Not every Galaxy or regional variant supports eSIM.
Check carrier-unlocked status separately with your carrier. A compatible model and an available menu are useful checks, not a plan-compatibility guarantee.
Pause if a check is unclear.
A locked phone, an unsupported regional variant or a missing eSIM option needs clarification before purchase. Installing the Mutakami app does not add eSIM hardware support.
What to ask the manufacturer or carrier
“Does this exact model and regional version support a third-party travel eSIM, and is it unlocked for another provider?” You can ask with the model number and country of purchase; never post your device identifiers or activation details publicly.
Is an EID or Add eSIM option enough?
It is a useful clue, but it does not confirm the carrier lock, every regional restriction or compatibility with a particular package. Complete all checks above.
What if the app opens but the phone has no eSIM option?
The app can show plans on a phone that cannot install them. Check the exact device with its manufacturer and carrier before paying. Do not buy a package as a compatibility test.
Does the travel plan include calls and SMS?
Read the selected package’s actual terms. A data-only plan does not add a cellular phone number, calls or SMS; internet messaging apps need a working data connection.
