Installed.
Let’s get you connected.
Work through these checks before deleting the eSIM or buying another package.
- 01
Check the selected data line
Make sure your phone is using the travel eSIM for mobile data.
- 02
Check validity and destination
Confirm that your package is active, has data remaining and covers your current destination.
- 03
Check roaming and APN
Use the roaming and APN instructions for the exact eSIM. Never assume another country’s or package’s settings apply.
- 04
Reconnect carefully
Follow the supplied troubleshooting steps. Avoid deleting the eSIM as a first step: reinstallation is not always possible.
- 05
Contact support
Send your order reference, phone model, current country, problem description and relevant screenshots with sensitive information hidden. Never send passwords or QR codes.
Still need help?
hello@mutakami.com · requests are reviewed individually.